Service & Support
More than Equipment Rentals
At Valley Equipment Rental, we’re committed to making your rental experience as simple and successful as possible. From helping you choose the right equipment to supporting you throughout your rental, our team is here to answer questions, provide recommendations, and keep your project moving.
Delivery & Pickup
We offer convenient delivery and pickup services to help save time and keep your project on schedule, whether renting a single piece of equipment or coordinating multiple rentals. Our team will work with you to arrange delivery and pickup based on your project timeline.
Repairs & Maintenance
Our rental equipment is professionally maintained and inspected to help ensure reliable performance. If you experience an issue during your rental, contact us right away. Our experienced service team will troubleshoot the problem and determine the quickest solution so you can get back to work.
Fast Replacement Support
An unexpected issue with your equipment rental can slow down a project. If a rental cannot be repaired quickly, we’ll work to provide a replacement whenever possible, minimizing downtime and helping you stay on schedule.
Long-Term Rentals
Need equipment for an extended project? Valley Equipment offers flexible long-term rental options. We’ll work with you to develop a rental plan that fits your project schedule and budget.
Equipment Safety
Using equipment safely is essential for every project. Before you leave with your rental, our team will review the basic operation of your equipment and answer any questions you may have.
We encourage all operators to:
Read the operator’s manual before use.
Wear appropriate personal protective equipment (PPE).
Inspect the equipment before each use.
Operate equipment only for its intended purpose.
Contact us if you have questions during your rental.
Frequently Asked Questions
What are your store hours?
Our regular store hours are as follows:
M-F 6:30am – 5:00pm
SAT 6:30am – 12:00pm
SUN Closed
What do I need to bring in order to rent equipment?
- Valid Driver’s License or ID Card
- Current Address & Phone Number
- Credit Card is REQUIRED for FIRST rental
- Vehicle used to haul equipment must have a CURRENT tag. (NO RENTAL VEHICLES i.e., u-Haul/Peneske)
What forms of identification do you accept?
- Driver’s License
- Passport ID Card
How is payment made on the rental equipment?
Payment is required at the time the rental item is picked up. Some equipment rentals will require credit card deposits. We accept Cash, Visa, Master Card, Discover, American Express and business checks. No personal checks accepted.
Can I reserve equipment in advance?
We can reserve equipment by calling one of the stores, we can make reservations up to 7 days ahead of time.
Do you offer special rental rates?
Equipment rented out Friday after 3 or anytime Saturday will be charged a one-day rate only with a limit of 8 hours of usage on machines with a hour meter. Equipment will be due in at 8am and if returned late will be charged for the additional time.
Do you offer Billing Accounts?
Yes we do. Please call one of our offices for us to send you a credit application. Our terms for our Billing accounts are net 30.
What if I rent an item the day before a Holiday?
We do have designated holidays throughout the year when our store will be closed. Equipment that should have been returned on a holiday may be returned the next day we are open. Please call for the holiday rates.
When does my rental Time Start?
Your rental rate starts from the loading of the rental item. All equipment with hour meters have rental rates that include 8 hours of running time in a 24-hour period. Any meter time over the 8 hours will be charged accordingly. 4 Hour Rental = 4 consecutive Hours during Store Hours. 1 Day Rental = 24 hours with equipment and includes 8 hours of running time 7 Day Rental = 7 days with equipment and includes 40 hours of running time 4 Week Rental = 28 days with equipment and includes 160 hours of running time.
Do you offer Delivery and Pickup?
Yes, we offer fast and convenient delivery and pick-up of equipment for a fee. Rates are based on the equipment rented and the distance travelled. It is always preferable to receive ample notice, but we work with our clients to provide superior customer service and make every attempt to deliver equipment as soon as possible, please contact one of our sales representatives for a delivery quote to your location. Rental times start at equipment delivery and stop once equipment is called for pickup.
What size ball hitch do I need for trailers?
The majority of our equipment requires a 2-5/16” trailer ball. However, some of our smaller towable items take a 2” ball. Receiver hitches are needed for most large equipment rentals.
What if my equipment breaks down at the job site?
We maintain equipment in top working order and never knowingly rent a piece of equipment that is not working properly. If you have any problems with our rental equipment please call our office. Many problems, especially starting equipment, can be resolved easily on the phone. In the case where the equipment is deemed nonoperational you may return the equipment and we will exchange if for another machine and restart your rental time period.
Do I need to clean the equipment before returning?
All equipment is sent out clean and ready to use. We do not expect equipment to come back as clean as it was sent out. However, a cleaning fee may be charged for equipment returned excessively dirty or returned with paint, overspray, or any substance that cannot simply be washed off.
Do I need to return the equipment full of fuel?
Smaller equipment requiring fuel (pumps, pressure washers, landscape equipment for example) have a fuel charge already assessed for estimated fuel usage. For larger equipment requiring more than 1 gallon of fuel we give you the option to return full or we will replace the fuel used upon return and you will be charged per gallon of replacement of fuel.
Acceptable Forms of Payment
- Cash
- Credit/Debit Card (American Express, Master Card, Visa, Discover)
- Business Checks
Unacceptable Forms of Payment
- NO Personal Checks
- NO CashApp/Venmo
- NO ApplePay/Google Pay
- NO TouchPay
How is payment made for rental equipment?
- Payment is required at the time you receive the equipment. (Deliveries are charged at the time of delivery.)
- We do offer Billing Accounts (Net 30). Contact our office for more information.
Do you offer Delivery & Pickup?
- Rates are based on the equipment rented and distance traveled. Please allow us ample notice, but if this is not possible, we will work with our clients to provide superior customer service and make every attempt to deliver as soon as possible.
- Rental times start at equipment delivery and stop when the equipment is scheduled for a pickup.
- Contact our sales representatives for a delivery quote or any other questions you may have.